Swift kitchen doors LTD
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Terms & Conditions

Swift Kitchen Doors Ltd — Registered in England and Wales (Company No. 16809039).

Registered Address: Unit 20, Afon Court, Greenway Industrial Estate, Bedwas, Caerphilly, CF83 8JG

Email: [email protected]

1. About Us

1.1 Swift Kitchen Doors Ltd (“we”, “us”, “our”) is a private limited company registered in England and Wales (Company Number 16809039).

Registered Office:
Unit 20, Swift Suppliers of Kitchen and Doors, Afon Court, Greenway Industrial Estate, Bedwas, Caerphilly, CF83 8JG
Email: [email protected]

1.2 We sell goods and provide installation services to both consumers and trade customers.

2. Definitions

  • Contract: The legally binding agreement between you and us.
  • Goods: Kitchen doors, components, accessories, and related products supplied by us.
  • Services: Design, measurement, and/or installation services.
  • Bespoke Goods: Goods manufactured to your specific measurements or requirements.
  • Business Premises: Our registered showroom or premises.
  • Consumer: As defined in the Consumer Rights Act 2015.

3. Basis of Contract

3.1 These Terms apply to all quotations, orders, contracts, and services supplied by us.

3.2 A legally binding Contract is formed when:

  • You accept our written quotation; and
  • You pay the required 20% deposit.

3.3 No variation to these Terms shall be binding unless agreed in writing by us.

3.4 Any marketing material, brochure, display, or website content is illustrative only and does not form part of the Contract.

4. Quotations

  • 4.1 All quotations are valid for 30 days unless stated otherwise.
  • 4.2 Quotations are based strictly on measurements, drawings, and information supplied by you.
  • 4.3 We reserve the right to amend quotations prior to acceptance in the event of:
    • Supplier price increases
    • Material shortages
    • Clerical or typographical errors
    • Changes in VAT or legal requirements
  • 4.4 All prices are inclusive of VAT unless clearly stated otherwise.

5. Deposits, Pricing & Payment

  • 5.1 A non-refundable 20% deposit is required to secure all orders.
  • 5.2 The 20% deposit:
    • Secures the product price at the time of order;
    • Secures allocation of materials and supplier commitments;
    • Covers design services, drawings, specifications, administrative and processing costs;
    • Secures production scheduling.
  • 5.3 The deposit is strictly non-refundable, including in cases of cancellation by the customer.
  • 5.4 Full cleared payment of the remaining balance is required before production commences.
  • 5.5 No goods will be manufactured, ordered from suppliers, released into production, delivered or installed until full cleared funds have been received, unless otherwise agreed in writing.
  • 5.6 We reserve the right to suspend performance or cancel the Contract if payment is not made when due.
  • 5.7 Trade customers may be charged statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
  • 5.8 Nothing in this clause affects a Consumer’s statutory rights where goods are faulty.

6. Kitchen Measurement Service

  • 6.1 A £50 fee is payable for our professional home measurement service.
  • 6.2 The £50 measurement fee is refundable only if you proceed with purchasing products from us.
  • 6.3 If you do not proceed with an order, the £50 remains non-refundable to cover time, travel, and professional costs.
  • 6.4 Measurements are provided for quotation and design purposes. Final approval of all dimensions and specifications prior to production remains your responsibility.

7. Design Services & Intellectual Property

  • 7.1 Drawings, plans, visuals, and specifications prepared by us form part of a chargeable design service.
  • 7.2 All intellectual property rights remain ours until full payment is received.
  • 7.3 Designs may not be copied, shared, or used to obtain third-party quotations.

8. Bespoke & Made-to-Measure Goods

  • 8.1 Most of our products are Bespoke Goods manufactured to your specifications.
  • 8.2 Under Regulation 28 of the Consumer Contracts Regulations 2013, cancellation rights do not apply to Bespoke Goods once production has commenced.
  • 8.3 Once production has started, orders for Bespoke Goods cannot be cancelled.
  • 8.4 If cancellation is requested before production begins, we reserve the right to retain the full 20% deposit to cover costs incurred.

9. In-Store Sales (Business Premises Contracts)

  • 9.1 Contracts entered into at our Business Premises are binding immediately upon acceptance and payment of deposit.
  • 9.2 The 14-day cooling-off period under the Consumer Contracts Regulations 2013 does not apply to in-store purchases.

10. Delivery

  • 10.1 Delivery dates are estimates only.
  • 10.2 We are not liable for delays caused by events beyond our reasonable control.
  • 10.3 You must inspect goods upon delivery.
  • 10.4 Any visible damage or shortage must be reported within 48 hours.

11 & 12. Installation & Fitting

11.1 Supply-Only Orders

  • Installation constitutes acceptance of the goods.
  • We accept no liability for defects once goods have been installed.
  • We are not responsible for incorrect installation or site conditions.
  • Labour or third-party costs are not covered.

11.2 Supply & Installation by Us

  • Services will be provided with reasonable care and skill in accordance with the Consumer Rights Act 2015.
  • The installation area must be clear and structurally suitable.
  • Additional works due to hidden defects may incur extra charges.

12.1 Supply-Only Orders

  • The customer is responsible for ensuring goods are fitted by a competent installer.
  • All goods must be inspected prior to installation.
  • We accept no liability for defects, damage, or cosmetic issues once goods have been installed.
  • Installation constitutes acceptance of the goods.
  • We are not responsible for incorrect installation, site conditions, structural issues, or measurement errors provided by the customer.
  • We do not cover labour costs, removal costs, or third-party contractor fees relating to supply-only orders.

12.2 Supply & Installation by Us

  • Installation will be carried out with reasonable care and skill in accordance with the Consumer Rights Act 2015.
  • The customer must ensure the installation area is clear, accessible, and structurally suitable before works commence.
  • We are not responsible for pre-existing defects in walls, floors, plumbing, electrics, or existing cabinetry.
  • Additional works required due to hidden defects, uneven surfaces, or structural issues may incur additional charges.
  • Installation dates are estimates only and may change due to circumstances beyond our reasonable control.

12.3 Site Conditions & Structural Limitations

We are not liable for:

  • Uneven walls or floors
  • Building movement
  • Moisture damage or excessive humidity
  • Inadequate ventilation
  • Plumbing or electrical faults
  • Pre-existing structural defects

Any remedial building work required is the responsibility of the customer unless otherwise agreed in writing.

12.4 Post-Installation Claims

  • Any issues must be reported within 48 hours of installation completion.
  • We reserve the right to inspect and rectify defects before any third-party involvement.
  • We are not liable for labour costs incurred without our prior written consent.

12.5 Limitation of Installation Liability

Our liability for installation services is limited to the value of the installation element of the contract. Nothing in this clause affects your statutory rights.

13. Returns & Faulty Goods

  • 13.1 Bespoke Goods are non-returnable unless faulty.
  • 13.2 Under the Consumer Rights Act 2015, goods must be:
    • Of satisfactory quality
    • Fit for purpose
    • As described
  • 13.3 Manufacturing defects must be reported within 14 days.
  • 13.4 We reserve the right to inspect goods before agreeing a remedy.
  • 13.5 Remedies may include repair, replacement, or refund as legally required.
  • 13.6 Standard stock returns (non-faulty) are accepted only at our discretion and may incur a restocking fee.

14. Retention of Title

Goods remain our property until full payment has been received in cleared funds.

15. Warranty

  • 15.1 Manufacturer warranties apply where relevant.
  • 15.2 Goods are warranted against manufacturing defects for 12 months from delivery.
  • 15.3 This does not affect statutory rights.

16. Limitation of Liability

  • 16.1 Nothing in these Terms excludes liability for:
    • Death or personal injury caused by negligence
    • Fraud or fraudulent misrepresentation
    • Any liability that cannot legally be excluded
  • 16.2 Subject to clause 16.1:
    • Our total liability shall not exceed the total contract value.
    • We are not liable for indirect or consequential loss, loss of profit, business interruption, or loss of opportunity.
  • 16.3 We shall not be liable for defects arising from:
    • Fair wear and tear
    • Misuse
    • Improper installation
    • Structural or environmental conditions beyond our control

17. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including supplier delays, transport disruption, labour shortages, or material shortages.

18. Data Protection (UK GDPR)

Swift Kitchen Doors Ltd is the data controller. Data is processed for:

  • Quotations
  • Order processing
  • Delivery and installation
  • Legal compliance

Data is retained for up to 6 years in accordance with HMRC requirements. We do not sell personal data. You may exercise your rights by contacting [email protected].

19. Dispute Resolution

  • 19.1 We aim to resolve complaints amicably.
  • 19.2 Complaints must be submitted in writing.
  • 19.3 Nothing prevents Consumers from pursuing statutory remedies.
  • 19.4 The Contract is governed by the laws of England and Wales.

20. Cookies Policy

  • Cookies are used for functionality and analytics.
  • Marketing cookies are used only with consent.
  • Cookies may be managed via browser settings.